5.B2B model service specification
5.1 online shopping transactions with parties
5.1.1 5.1.2 Qualification
legitimate online shopping transactions shall have legal personality, in the transaction process, companies must use the real identity and true information, should also provide the appropriate qualification certificate for approval of such inquiries, such as: business license, tax registration certificate, a special business permits.
5.1.3 goods and services to ensure accurate information dissemination services 5.1.4
transactions shall publish truthful information about goods and services, and the main situation of goods and services necessary and clear instructions.
5.1.5 to ensure that services provide goods and services 5.1.6 The Seller shall guarantee the quality of
Sales of goods and services of its quality, not impurities, shoddy, the buyer should actively provide high-quality pre-sale and after-sales service.
5.1.7 choose a secure means of payment
Network payment of the purchase transaction party in the transaction, they should choose a secure means of payment. choose online payment should be paid to enhance safety awareness, the use of secure and reliable Internet payment platform, pay attention to accounts, passwords, security of funds; choose to pay under the net to full account of cash on delivery, Kuandaofahuo difference, choose a suitable and safe means of payment, pay attention to the security of funds.
5.1.8 trading credentials stored
online shopping transactions shall be kept by the transaction process credentials under the net resulting disputes handled as a transaction basis, such as invoices, money orders and invoices.
involving amounts larger or more important transactions, can generate the necessary written documents or take other reasonable measures keep transaction records.
5.1.9 Protection
online shopping transaction side of the legitimate rights and interests protected by law, all related transactions shall not by any means related to their legitimate rights and interests were violated. < br> on the network permitted by law, auction, shopping auction buyer, you can not private, conspiracy and malicious bid, while the seller was entitled to the suspected malicious auction records promptly deleted.
counterparty transactions go up and transaction information for all parties , can only be used for online trading, online payment and transaction support services and other related activities. non-agreement by the counterparty, online shopping platform provider, online payment platform providers and ancillary service provider shall not disclose to any third party, transfer, use or sell the list of parties to the transaction, transaction records and other issues involving user privacy or trade secret data, but the laws and regulations except as otherwise provided.
5.1.10 transaction disputes
parties to the transaction should be kept online shopping Good original records associated with the transaction, to prepare for when the verification dispute.
online shopping transactions disappearance of a dispute, online shopping, online payment platform providers and platform providers should actively assist other rights have been infringed by the transaction parties with coordinate the resolution of disputes.
5.2 online shopping platform provider
5.2.1 with 5.2.2 Qualification
legitimate online shopping platform provider should have legal personality, the online shopping platform should provide the appropriate legal proof of qualification, such as: business license, tax registration certificate, a special business permits.
online shopping platform providers should record the independent business sector, a fixed IP address.
5.2.3 has improved the rules and regulations < br> online shopping platform providers should provide a standardized online trading service, establish and improve their rules and regulations, such as:
(1) user registration system;
(2) platform trading rules;
(3) information disclosure and audit system;
(4) privacy and trade secret protection;
(5) consumer protection system;
(6) Advertising audit system;
(7) Transaction Security security and data backup system;
(8) dispute settlement mechanism;
(9) and spam reporting bad information processing mechanism;
(10) laws and regulations of the other systems.
5.2. 4, trading systems to ensure stability and security
online shopping platform provider of information security should be registered according to national protection systems and requirements of the relevant provisions of the construction, operation and maintenance of online shopping platform, to implement technical measures to protect Internet security.
Network shopping network platform providers should attach great importance to stability and security of the transaction process, to take all reasonable measures to ensure effective trading system is stable and safe operation.
5.2.5 Audit
user registration status online shopping platform provider should online shopping transaction parties required user registration, and provide identity information. online shopping platform providers should be the maximum extent feasible, take reasonable measures to the authenticity of the user registration information to review and registration of data backup. If it is found and proved false information to register users and transactions, online shopping platform providers have the right and responsibility to the user log off in time.
online shopping platform providers should be regularly traded on its platform party verification business credentials, and have the right to the appropriate parties to update the operating certificate.
online shopping platform providers address the user's registration information kept for at least 2 years (counting from the end of the last transaction), while online shopping platform providers should also be kept and updated for each user login log times, but for many harmful or illegal information published user, online shopping platform providers have the right to log off the user in a timely manner, and keep the relevant records.
5.2.6
collect and manage network security deposit shopping platform provider of goods or the transaction according to the specific circumstances of online shopping, party a certain amount of margin trading, margin, or percentage of the amount agreed upon according to specific circumstances.
margin deposit is the property of parties to pay all, online shopping platform provider should be based on legitimate and reasonable way to manage security deposit shall not be diverted to the illegal deposit, transfer.
5.2.7
online shopping online shopping platform information providers, regulators should establish a monitoring and network product sales information reporting mechanism to achieve such counterparties selling goods and process the network monitoring and illegal information to report serious cases to be informed of the public security departments for processing.
online shopping platform provider has the responsibility to audit and monitor the counterparties to its product information, open Forum and user feedback column information for the known or advised of harmful or illegal information should be removed immediately to save the record.
any third party claim information in the online shopping platform, or open forums, user feedback part of the information infringe upon their legitimate rights and interests, in the third person to provide proof of identity, and specific network link proved to address the situation, online shopping platform providers should be promptly deleted.
5.2.8 transaction information storage and preparation 5.2.9 copies of
online shopping platform providers should be kept in its platform, online shopping transactions occur on the relevant information, records or information, take the appropriate technical means to ensure the data integrity, accuracy and security and to its future use can be picked up, and the retention time of not less than 2 years from the date of completion of the transaction.
online shopping platform providers should take data backup, disaster recovery and other technical means to ensure that the network transaction data and information integrity and security.
online shopping platform providers should take strong measures to ensure the authenticity and reliability of the original data may not be illegal to change the original data.
5.2.10 Protection
online shopping platform provider the legitimate rights and interests protected by law, any organization or individual shall not by any means of their legitimate rights and interests were infringed.
5.2.11 transaction disputes
online shopping platform provider should provide the necessary online dispute resolution mechanisms and channels, when the legitimate rights and interests of related party transactions are violated, the online shopping platform providers should actively assist the interests of information is evidence against the party.
online shopping transactions disappearance of a dispute, online shopping platform provider and other rights have been infringed should actively assist the parties with the coordination of the transaction parties to resolve disputes, effectively ensuring the interests of all parties involved in the transaction will not be infringed.
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